Contract and purchase policies.

Sky High Balloons, LLC.

 Terms and conditions:


Hand delivery Fee:

The service charge per item for Balloon Bouquet is $25.00 and based on location. 


We reserve the right to substitute for balloons that are not in stock, provided the substitution will not substantially change the theme of the bouquet.


For all hospital orders, any latex balloons included will be substituted with Mylars since the hospitals do not allow latex. Care is taken to maintain the style, theme and color scheme of the arrangement, using balloons of equal value.



Please provide correct home, work and cell phone numbers for both client and recipient. If no one is home to receive the balloons we may call the recipient to advise them that a gift is waiting. We will make every effort to be discrete in our effort to coordinate a delivery time. Clients are advised that this process does pose a risk of exposing an intended surprise and a potentially late delivery.

Some schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering.

For security reasons we are unable to deliver balloons directly to guest’s rooms. All hotel deliveries for guests are left with the concierge, the front desk, or the loading dock, depending on the hotel’s policy. Once the balloons have been delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel.

In house Pickup:

If you choose to pick up the Balloon Decoration in our facilities, you must take into account the following:


All equipment used for the balloon design is property of Sky High Balloons, LLC.  and is used on a rental basis. Clients are fully responsible for providing timely access to the event area for set up and teardown. Should all equipment and materials not be available to retrieve from the location, the Client will be responsible for the replacement costs of the missing equipment or material.


Please be aware that certain balloon decorations, such as Columns, Arches and custom designed balloon décor, require support structures that must be returned to Sky High Balloons, LLC.  upon the conclusion of your event. Client acknowledges that it shall be responsible for any damage or loss to the Provider’s equipment caused by:

The following equipment has to be returned undamaged. The cost for lost, stolen, damaged equipment is listed below. Client is responsible for removing balloons and decor (from framework and facility), and returning framework to Sky High Balloons, LLC. Support structure must be returned within 24 to 48 hours from the conclusion of your event.

Outdoors Event:

Client understands that some décor items may be affected by temperature and humidity and that Sky High Balloons, LLC. cannot be held responsible for the décor in uncontrolled climate, such as rain or extreme heat and/or unforeseen acts of nature. In that case, Sky High Balloons, LLC. has the option of making changes to the décor in the best interest of Client. We NEVER guarantee perfect results with balloon decor outdoors. However, we further state that we will do everything in our power to make sure the decor will hold up by using the BEST quality of balloons.

In the event that weather or other unforeseen act of nature prevents Sky High Balloons, LLC. to decorate Client’s event, the payment can be applied to another day/event within 12 calendar months from the original date of event, subject to Sky High Balloons, LLC. availability. No refunds will be given.

Sky High Balloons, LLC. is not liable for actions by others or weather conditions beyond  Sky High Balloons, LLC. control. In that case Sky High Balloons, LLC. retains the right to abort the project at any time should we believe that to continue may damage the reputation of the Client and/or Sky High Balloons, LLC. and/or cause a safety hazard.

All outdoor performances must be conducted in a safe manner and there must be an indoor rain contingency plan. In the event of cancellation without such a contingency, the payment can be applied to another day/event within 12 calendar months from the original date of event, subject to Sky High Balloons, LLC. availability. No refunds will be given.


Your balloon décor will be designed around the specifications of your event. For example: if you need a balloon to float for a minimum of 12 hours, we will provide you with a balloon that will float for 12 hours, and not much more. This applies only to Latex type balloons. Our Mylar/Foil balloon will stay afloat for up to 1 week on average. The average life of a Latex Helium balloon is less than 24 hours. 


In optimum environments, mylar (foil) balloons will remain full and taught for 2-3 days. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air.


16-inch latex balloons will float indoors for 30 hours. 11-inch latex balloons will float indoors for 16 hours. Float times may be reduced by as much as 60% at elevations above 2,500 feet.


Hi-Float is a non-toxic sealant used inside of the balloon. It is effective only when used indoors, out of direct sunlight, and when not exposed to breezes created by fans, open windows, or air-conditioning. In ideal conditions Hi- Float will extend float times as follows:

11-inch latex: 2-3 Days

16-inch latex: 3 Days

Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments, and at elevations above 2,500 feet. Any bouquet or balloon which includes the letters HF in the product number include treatment with Hi-Float®. Bulk orders of plain latex balloons can be ordered with or without Hi-Float®.


When latex balloons are first inflated, they will have a glossy surface. Some designs will be both glossy and translucent. This can be a temporary state. By the time they are delivered, or shortly thereafter, this glossy finish may have turned to a matte finish, and the translucent quality may become opaque. These changes are the result of oxidation, which occurs with certain meteorological conditions. This is normal, and there is no practical treatment that can prevent this transformation.


In cases where balloons appear defective, Sky High Balloons, LLC. will replace the balloons at no cost if the following conditions are met:

  1. a) Customer advises Sky High Balloons, LLC. of the problem within 24 hours of delivery.
  2. b) The defective balloons are on site and available for pick-up when the replacement balloons arrive. 
  3. c) The balloons were not transported from their original delivery location.


Float times will be reduced at higher temperature elevations. On hot days, in direct sunlight, balloons may pop within an hour. The same result can occur indoors if balloons are exposed to direct sunlight through windows. Very cool environments may cause helium molecules to shrink, reducing the size and float time of balloons. A constant breeze passing around a balloon will increase the speed at which helium molecules escape through the wall of the balloon, resulting in reduced float time.


Static and invisible fibers on ceilings can cause balloons to pop. Allow your balloons to remain tied to an anchor for at least five hours before releasing them to the ceiling. This allows the balloons to shrink enough so that the skin becomes thicker and tougher. After five hours, take 2-3 balloons and rake them across the ceiling. If these do not pop, it should be safe to release additional balloons. If they do pop, allow additional time and run the test again.

Balloon Care:

Weather Clause:

Balloon Safety & Precautions


Client agrees to indemnify and hold harmless Provider from all claims, losses, expenses, fees including attorney fees, costs, and judgments that may be asserted against the Provider that result from the acts or omissions of the Client, the Client’s guests, and the Client’s agents. Client will indemnify Provider against any legal liability associated with the use of balloon equipment, equipment used to complete designs, its representatives, employees, or affiliates.

Clients hereby agrees to hold harmless and without liability, Sky High Balloons, LLC. and all principals, owners, or employees of said from any of the following:

Helium inhalation or injury from lack of oxygen, slipping on broken balloons, latex allergies, children having access to balloons before, during or after events, children putting balloons in their mouths and choking, eye/facial/body injuries from popping balloons, heart attacks from popping balloons, hearing loss due to popping balloons, lesions, abrasions, suffocation, choking, loss of sight, loss of hearing, dizziness, drowsiness, loss of consciousness, broken body parts, death or any other personal or property damage caused or alleged to have been caused by popping balloons, or damage to swimming pool filtration systems caused by broken balloons.

We are not responsible for any damage or loss that may have resulted from failure to comply with the terms and conditions of this contract

Thank you very much for choosing us, if you agree with our terms and conditions please proceed with the purchase.

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